Terms & Conditions
Last Updated: 2025-05-05
Welcome to Smultron Studio AB. These Terms & Conditions (”Terms”) set out the general conditions that apply when you order, book, or engage any services from Smultron Studio AB. While our website at https://www.smultronstudio.com (”Website”) provides information about our services and allows for bookings or contact, these Terms specifically govern the contractual relationship concerning the provision of services.
Please read these Terms carefully before ordering or engaging our services.
1. Introduction
These Terms constitute a legally binding agreement between you (as a business or representative of a business, ”you” or ”Client”) and Smultron Studio AB, a company registered in Sweden (hereinafter referred to as ”Smultron Studio”, ”we”, ”us”, or ”our”). These Terms set forth the general rights and obligations between Smultron Studio and the Client regarding the services we provide.
2. Acceptance of Terms
By ordering or booking any service directly through our Website, by accepting a quote or proposal, or by entering into any separate agreement with Smultron Studio that references these Terms, you agree to be bound by these Terms. These Terms form an integral part of the agreement between you and Smultron Studio regarding the specific services provided, unless explicitly stated otherwise in a separate written contract. If you do not agree to these Terms, you should not order or engage our services.
3. Applicability to Business Clients (B2B)
These Terms are primarily intended for and apply to business clients (B2B). Smultron Studio does not offer services to or enter into agreements with consumers as defined under applicable Swedish consumer protection laws.
4. Services Description
Smultron Studio specializes in helping small and medium-sized businesses and teams integrate AI and automations to improve efficiency. Our services are broadly divided into:
- Education/Training: Providing training and workshops to help teams and individuals effectively use AI tools and techniques in their work as well as assisting clients in identifying AI opportunities.
- Implementation/Strategy: Developing and implementing AI-powered automations and providing strategic consulting for long-term AI transformation.
Specific details regarding the scope, deliverables, timeline, and fees for any service will be provided in a separate quote, proposal, or client contract.
5. Ordering and Payment
Some services may be booked and paid for directly through the Website. For most services, the process begins with a quote provided by Smultron Studio.
- Payment Terms: Our standard payment term is fourteen (14) days from the invoice date, unless otherwise agreed in a separate contract.
- Late Payment: In case of late payment, we reserve the right to charge late payment fees and interest in accordance with the Swedish Interest Act (Räntelagen).
- Payment Methods: We accept payment via credit card and bank transfer. Specific payment schedules for larger projects or managed services will be outlined in the respective client contract.
6. Price changes
Our standard prices for services are subject to change. While the price agreed upon in a specific quote, proposal, or signed contract for a defined scope of work will remain fixed for that particular engagement, Smultron Studio reserves the right to update its general price lists or the fees for ongoing services (such as managed services agreements upon renewal) from time to time.
We will notify clients via email of any significant price changes for ongoing services with reasonable notice, typically at least thirty (30) days before the changes take effect. Updated general price information may also be published on our Website.
If a price change affects an ongoing service agreement, and you do not agree with the new price, you may have the right to terminate the affected service in accordance with the terms of your specific service agreement, provided you notify us within the designated notice period.
7. Delivery of Services
Services are delivered through various methods, which may include online sessions (webinars, remote collaboration), on-site visits, project-based work with defined milestones, or ongoing managed services, as agreed upon in the applicable quote or contract.
8. Intellectual Property
All content on the Website, including text, graphics, logos, and images, is the property of Smultron Studio AB or its licensors and is protected by Swedish and international copyright laws.
Regarding the services delivered:
- Smultron Studio retains all rights, title, and interest in and to its underlying methodologies, tools, frameworks, and pre-existing intellectual property used in providing the services.
- Upon full payment for the services, you are granted a non-exclusive, non-transferable license to use the specific deliverables provided to you (e.g., training materials, implemented automations) solely for your internal business operations.
- You may not resell, distribute, or sublicense the materials or solutions provided by Smultron Studio to any third party without our express written consent.
9. Confidentiality
We are committed to protecting your privacy and the confidentiality of your business information. Any non-public information you share with us during the course of engaging our services will be treated as confidential. Our handling of personal data is detailed in our separate Privacy Policy, available on our Website.
When a client delivery necessitates processing activities by third parties not listed in the Privacy Policy, we will provide a separate Data Processing Agreement (DPA) outlining the specific data processing arrangements and responsibilities when signing the contract for such services.
10. 30-Day Money-Back Guarantee
We stand behind the quality and performance of our services. If you are not unconditionally happy with the performance of our delivery within 30 days of the completion of the service or the first delivery milestone (for larger projects), please contact us. Upon your request within this 30-day period, Smultron Studio will issue a 100% refund of the fees paid for that specific service or milestone.
11. Limitation of Liability
11.1 Smultron Studio’s total liability under this agreement shall be limited to the amount of fees paid by Client for the specific service giving rise to the claim within the past six (3) months. This limitation applies to all claims arising from or related to this agreement, whether based on contract, tort, strict liability or any other legal theory.
11.2 In no event shall Smultron Studio be liable for:
(a) indirect, special, incidental, consequential or punitive damages;
(b) loss of profits, business opportunities or anticipated savings;
(c) business interruption or downtime;
(d) loss, corruption, or compromise of data;
(e) damages resulting from Client’s failure to implement reasonable backup and security measures; or
(f) damages arising from the use, misuse, or inability to use any AI systems or automations implemented or recommended by Smultron Studio.
11.3 Smultron Studio is not liable for the performance, availability, or security of third-party tools, platforms, or systems integrated into services as requested by Client, though we will use reasonable efforts to select reputable third-party solutions.
11.4 For AI implementations, Smultron Studio cannot guarantee specific business outcomes or financial results. Our liability extends only to delivering the agreed-upon technical implementation according to the specifications in the applicable quote or proposal.
11.5 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Swedish law.
11.6 Any claim against Smultron Studio must be brought within twelve (3) months after the cause of action arises
12. Force Majeure
Smultron Studio shall not be liable for any failure or delay in performing its obligations hereunder where such failure or delay is caused by events beyond its reasonable control, including but not limited to war (whether or not declared), terrorism, riots, governmental act, embargos, acts of nature, fire, floods, earthquakes.
13. Changes to Terms
13.1 We reserve the right to modify or replace these Terms at any time. We will notify you of any changes by publishing the updated Terms on our Website and revising the ”Last Updated” date at the top of this page.
13.2 The revised Terms will become binding on you thirty (30) days after they are published on our Website. If you have any concerns or do not agree with the changes, you must contact us in writing at legal@smultronstudio.com within this 30-day period, clearly stating your objections to the changes.
13.3 If you continue to receive services from us after the 30-day period has passed without notifying us of any concerns, you will be deemed to have accepted the revised Terms.
14. Governing Law and Dispute Resolution
14.1 These Terms and any agreement for services entered into between Smultron Studio AB and the Client shall be governed by and construed in accordance with the substantive laws of Sweden, without regard to its principles concerning conflicts of laws.
14.2 Should any dispute, controversy, or claim arise out of or in connection with these Terms or the services provided, the parties shall first attempt to resolve the matter through good faith negotiations.
14.3 If the parties are unable to resolve the dispute through negotiation within a reasonable time, they agree to attempt to resolve the dispute through mediation. The parties shall mutually agree on a mediator and the terms of the mediation.
14.4 If mediation is not accepted by either party or if the mediation process is terminated without a resolution, the dispute shall be finally settled by the Swedish courts, with the Göteborgs Tingsrätt (District Court of Gothenburg) as the exclusive first instance.
15. Contact Information
If you have any questions about these Terms, please contact us at:
Smultron Studio AB (559437-9751)
Email: legal@smultronstudio.com